FAQ


What information I need to provide you about my event?
The more information you can provide – the better we can serve your needs.
Examples:
What type of event? (Convention / Conference / Trade Show / Expo / Company Event / Grand Opening etc.)
How many people will attend your event?
What will be your venue?
What is the lighting at the venue?

How do you accept payments?
We accept payments in all formats:
Cash, Check / Cashier Check / Electronic Check, Money Order, Wire Transfer. We also offer PayPal and Credit Cards but we charge additional 4% processing fee.

Down payments? / Final balance due?
50% of your session fee is due at the time of booking in order to secure your chosen date. This fee is non-refundable in the event of a cancellation on your part. If you wish to cancel prior to our session, you must provide at least 48 hours notice, and your session will be rescheduled to another date.

Are you licensed and insured?
Yes, our business is licensed and insured. We have $2,000,000 insurance policies to cover the venue, our staff, clients, camera equipment etc.

When will you arrive to my event?
We always coming to events 15-30 minutes before the event begins, this way we never late to our clients, we really respect their time and their investment.

Can we provide you a list of “must-have” photos?
We welcome and worked before with a shot list. We here to serve you and we will not be satisfied with anything less than the best.

Can we get some images immediately?
We understand that in today’s fast-paced digital/media world sometimes you need to use few images immediately, for social purposes etc. and we can deliver these in timely manner.

Who will be my actual photographer?
Etti will always be your lead photographer (along with a second shooter or even third shooter, depending on the size of the event and your needs).

Are you coming with an assistant?
I might come with an assistant with me if necessary.

What kind of equipment do you use?
We shoot primarily, with Canon 5D Mark III / Canon 5Dsr and all Canon L glass lenses.
We also occasionally, use state of the art lighting equipment.

Do you offer a second shooter?
We do offer a second shooter. For big events we recommend you to hire a second shooter or even a third shooter. You’ll get more angels and more coverage of your event, especially if you have more than one happening at the same time.

Do you offer other services?
We do offer more related service, such as Videography, Green Screen & Photo Booth (including prints), Step & Repeat etc.
Tell us what you need and we’ll make sure you get what you need.

What will your Photographers & Assistants wear?
Our photographers and assistants are dressed in professional looking attire. However, if your company would like us to wear a particular shirt, or type of clothing to match other vendors, please let us know in advance.

What types of events do you cover?
We are very diverse and shoot almost everything with people:
Company Events / Corporate Events
Trade Shows / Expo
Conventions
Conferences
Grand Opening
Concerts / Live shows
Group Photography & Headshots
Gala’s / Charities / Fundraisers (Ask for our special pricing)

Do you backup the images?
We do backup all the photos from the event, including cloud backup.

What is your turnaround time?
As a professional team, we strive to provide you the best possible service, that’s why our turnaround time is super-fast: Up-to 7 business days. We believe that the processing starts when we take the shots, so it’s important for us to shoot it right!